SOHO
Salon Policies
We value your time and our team’s dedication to providing exceptional service. Our salon policies are designed to ensure every appointment runs smoothly and fairly for all clients. Please take a moment to review our guidelines on bookings, cancellations, surcharges and more. We appreciate your support, understanding, and love more than ever – thank you, always!
Booking Requirements
To secure your appointment at Miami Soho, we now require your full name, contact details, and a deposit at the time of booking. The deposit is used to confirm and hold your appointment. This ensures fairness for both our clients and team. Thank you for your understanding and support.
Payment Methods
We accept EFTPOS, Credit Card, Cash, Afterpay (Min. $200) and Gift Certificates for all services and retail purchases.
Cancellation Policy
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Unfortunately, we’re unable to accommodate same-day changes or cancellations. Missed appointments or cancellations made within 24 hours will result in the loss of your deposit, as our team is rostered and prepared specifically for your booking. Thank you for your understanding.
Saturday Surcharge
Just a friendly heads-up that a 20% surcharge applies to all services on Saturdays. This helps us support our amazing team, as weekend staffing costs are higher.
Gift Cards
Our gift cards are valid for 3 years from the date of purchase and hold a monetary value only, not a specific service value. This allows flexibility as prices may increase over time. The value can be used toward any service or product of your choice. Please treat gift cards like cash — if lost or stolen, they cannot be replaced. Thank you for choosing to give the gift of Miami Soho!
Thank you for understanding the policies we have in place to run a busy boutique salon,
We can’t wait to welcome you to the salon soon!